Please Enter Your Invoice Number below to continue to the next step. Claims that are not completed will not be considered for warranty.

Original Invoice Number (Step1)*

If you purchased furniture and need to file a claim, click here

If you notice an error in your Invoice Number please click HERE to return to previous step.

Please note: Claims that are not completed will not be considered for warranty. Photos must be sent and all information requested must be accurately submitted. If entering dates manually be sure to use dd/mm/year format. For example 01/11/2012.

Original Invoice Number*

Date of Purchase*

Subsequent Invoice Number(s)

*If your mattress was ever exchanged for a Comfort Guarantee or Warranty issue, please list the invoice number(s) associated with those transactions

Name On Original Invoice*

Check if Same

Check If Same

Your First and Last Name*

Your Current Address

Street Address*

City*

Province*

Postal Code*

Contact Information (please list at least one phone number):
Please Select Phone Type

Please Select Phone Type*

Phone*

Alternate Phone Number:
Please Select Phone Type

Please Select Phone Type

Phone

Email*

Your new mattress came with law tags attached at the head of the mattress.
These law tags give vital factory information.

Are the law tags still in place?*

Yes

Date of Manufacture*

Model Number*

Size*

To be eligible for warranty, your mattress must be absolutely clean and free of any stains

Is your mattress absolutely clean and free of any stains?*

Yes

Please explain your reason for making a warranty claim*

Please attach some photos of your mattress. These photos will help our warranty service personal serve you better.

Please attach four images showing the defect you are claiming.

Please follow these instructions for the measurements needed to file a body impression claim:

Tie a weight at both ends of a string that is the width of your bed plus 10 inches.
Put the string across the bed in the middle of the perceived defect with the weights at either side of the bed keeping the string taught as a straight edge. With a ruler measure the lowest part of the impression not including any decorative stitching or decorative indentations that were originally part of the manufacturing process. Now please take 1 photo showing the depth of the impression.
Send the second photo of the entire top of the bed with the string or straight edge across it and the measuring device clearly shown in the same place as the first photo and with the same measurement shown, this photo is more panoramic make sure the whole mattress is visible and the measuring device also visible.
You must send a third photo of the boxspring uncovered and a fourth photo of the frame it sits on with the boxspring off the frame. Make sure all photos submitted are clear and show any possible defect and/or support system used. Photos that are not clear will have to be resent. All four photos must be as asked for so a warranty claim can be submitted to the manufacturer.
If you do not send photos as asked for no claim can be submitted to the manufacturer.

File*

Max. file size: 100 MB.

File*

Max. file size: 100 MB.

File*

Max. file size: 100 MB.

File*

Max. file size: 100 MB.

I understand that my warranty terms are on the back of my invoice and I have read the warranty terms in full.*

* I understand that my warranty terms are on the back of my invoice and I have read the warranty terms in full.

* I understand that the manufacturer will decide if my mattress is repaired or replaced and if my warranty is deemed valid.*

* I understand that the manufacturer will decide if my mattress is repaired or replaced and if my warranty is deemed valid.

* I understand that I am responsible for all transportation to and from the store I bought the mattress from or I understand that I can drop it off and pick it up for no charge. There is no charge to send to factory or to repair.*

* I understand my mattress must have the law tags on them and if they do not my warranty is void.*

* I understand my mattress must have the law tags on them and if they do not my warranty is void.

* I understand if the photos I send do not show what the manufacturer is asking for I can pay 99.00 to have my mattress inspected in the home and have the photos taken for me. I also understand that If I send the photos as asked for no charge will be needed for inspection.*

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Mattress Warranty Claim Form